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Informations on Stahldeko online shop for customers.

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Customer information on Stahldeko online shop

General customer information on order completion.

Customer information on Stahldeko online shop

General information on the conduct of an order.

  1. Identity and address of the seller
  2. Order
  3. Contract closure
  4. Contract data saving
  5. Prices
  6. Shipping costs
  7. Payment methods
  8. Shipment
  9. Right of withdrawal
  10. Warranty and Customer Service
Identity and address of the seller
You complete the purchase agreement with Stahldeko - Metalldesign, Waldstrasse 14, 91448 Emskirchen, Germany, Alexander Veselov & Evgeni Kusnezov. More details about sellers, see the  Imprint.
If you have found the desired product, you can put this without obligation by clicking the button [Add to cart] in the shopping cart place. See the contents of the basket at any time and not binding by clicking the button [cart]. The products can be removed at any time by clicking the button [Empty cart] from the shopping cart. If you want to buy the products in your cart, click the button [Go to checkout]. You will be prompted to enter your personal information, select the type of payment and confirmation of the customer information. The ordering process you can always cancel or by clicking on the [Order now] button to complete.
Contract closure
Contract language is German. The presentation of products in our online shop is not legally binding offer, but a non-catalog After you have entered your personal data and clicking the button [Order now] order in the final step of the ordering process enter a binding order in the shopping cart fell off. The confirmation of receipt of the order follows immediately after sending the order. The purchase comes with our order confirmation or delivery of the goods.
Contract data saving
The contract text is saved. You can view the general conditions at any time on this page and save it to your computer. The precise order and the General Contract will also be sent by email.
The prices are end prices and include the legal VAT of 19%. Further details are available on the product pages.
Shipping costs
The shipping costs depend on the country where you order and the shipping method and before you issue a binding order clearly communicated.
Payment methods
The invoice amount can be paid by payment in advance, Paypal or cash on delivery(within Germany only). Further details can be obtained from selection of the respective payment.
We deliver within Germany, the EU countries and in some other countries. If for one, not mentioned here, land order, we ask you first to contact us. The estimated delivery time, please refer to the product description. Usually the delivery time 7 working days of receipt of payment is on our account.
Right of withdrawal
You can cancel your contract within two weeks without giving reasons in writing (eg letter, fax, e-mail to or by returning the goods, unless you exercise in your commercial or independent professional activity acted (orders by entrepreneurs). The period begins with receipt of the goods and detailed information in written form. During this period it is sufficient to send the cancellation or the goods.
The revocation must be sent to:
Stahldeko - Metalldesign
Waldstrasse 14
91448 Emskirchen

Phone(private customer): ++49 9104/8238183
Phone(trader): ++49 9104/8238187
Fax: ++49 9104/8228399

Withdrawal consequences
In the case of an effective cancellation the mutually received and any benefits derived (eg interest). Can you give us the performance received whole or in part, or only in deteriorated condition, you must pay us compensation for the value. This does not apply if the deterioration of the product only on the test, as it would have been possible in a shop, is due. In addition, you can avoid the compensation by not using the goods as your property and everything that could reduce its value. All goods are declining picked up. Please follow the instructions to process the returns.

The cancellation does not apply for
  • Goods that are produced according to customer specification 
  • Goods that are uniquely tailored to personal needs
Warranty and Customer Service
The warranty is subject to the statutory provisions. 
You can contact our customer service on weekdays from 08:00 to 18:00 CLOCK by phone: ++49 9104/8238183 and by email at
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